Justyna Jozwiak

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Customer Experience – a new concept in customer service

Nowadays, the concept of customer experience is present everywhere. In fact, some experts say that focusing on customer experience has become the most important factor which allows a company to succeed, creating a significant competitive advantage. But what exactly is the customer experience? How is it different from customer service? And why is the customer…

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How to use Virtual Reality in customer service?

Huge progress in science and technology was made in the last decade. What was the topic of science fiction books and movies not so long ago, has become real and available today. Virtual reality is a perfect example of realizing these visionary ideas. What is Virtual Reality? Virtual Reality (VR) is one of the innovative…

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How to create a perfect Omnichannel Customer Experience?

Technology is advancing at an astonishing rate and its impact is felt everywhere. Mobile technology has become so deeply rooted in our daily lives, that it affects the way we communicate, work, learn and, of course, how we shop. The question is, how does is affect your business? What is Omnichannel Retailing? Modern customers spend…

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Why designing a great Customer Experience is so important?

What is Customer Experience? The concept of Customer Experience (CX) is becoming more and more popular. But what does it actually mean? There are many definitions of Customer Experience. One of them says that Customer Experience is a total of all emotions and experiences that are associated with a certain brand or company. The company…

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Will companies be able to grow without automation?

In the era of business processes automation, many companies lose their competitiveness because of ineffective customer service systems. Access to mobile technologies and Internet has now created a new type of customers that are more aware of their decisions. They leave behind thousands of traces in browsers, applications and transaction systems. This is a marketing…

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How to use mobile messenger applications in customer service?

In today’s world, the usage of smartphones and other mobile devices is constantly growing. Reality requires from us to be in constant contact, which is why in the last few years applications for communication, such as Facebook Messenger or WhatsApp have become very popular. Thanks to the development of mobile applications, companies began to communicate…

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The advantages of SaaS solutions

What is SaaS? Software-as-a-service (SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. SaaS applications are sometimes called Web-based software, on-demand software, or hosted software. Whatever the name is , SaaS…

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