Justyna Jozwiak

More Author Posts

6 Guidelines for Great Customer Service

Great customer service creates loyal customers for life, customers who are willing to refer your company to friends and family. Providing an excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need to consider the overall experience that  your customers have when…

Read more »
0

Top 5 advantages of Live Chat

Imagine you have bought something. Then you come home and see that this thing you just bought doesn’t come with instructions. So you go to customer services but you immediately regret it because the line’s like a mile long. The person in front of you says, “I’ve been waiting half an hour.” No one has…

Read more »
0

Multichannel call center

Customers now want great experiences by voice, email, web chat, and social media. Whether placing an order, seeking help with a product or service, or sharing their experience with others, customers connect with call center through multiple channels. Gone are the days when a call center relied solely on phones to take orders and provide customer…

Read more »
0

Why customers leave your company and how to keep them?

Have you ever stopped to think why your customers leave? Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – a company, according to new…

Read more »
0

What customers want?

Why does a customer buy from one company rather than another? It’s not enough these days to “connect the dots” between customer’s needs and your company’s offer. You must also connect with customers and understand how buying from you will satisfy their  needs. If you don’t do it – you will lose customers, sales and…

Read more »
0

Customer Service – a key differentiator

Good customer service is something all businesses strive for, but what actually is a good customer service? How can you achieve that and how can you improve existing customer service in your company? There are few things you can do: Value your customers Giving your customers a gesture that you truly value them is likely…

Read more »
0

Customer Self-Service

As customer expectations change, companies feel external pressure to deliver fast, easy, personalized and intuitive self-service. For many companies, the idea of self-service technology seems like a win-win proposition. Kiosks, websites, mobile apps, and other self-service technologies now let service businesses streamline transaction processes, reduce overhead, and potentially increase revenue — all while giving the…

Read more »
0

Serve customers better – The Omnichannel approach

As customers change their behaviors, companies will need to react. Instead of thinking of a desktop experience, a mobile experience, a tablet experience and a Apple Watch experience, we’ll need to pursue one, holistic approach – an omnichannel experience. What is Omnichannel? Omnichannel is defined as a multichannel sales approach that provides a customer with an integrated shopping…

Read more »
0

Can chatbot be used to improve customer service?

What is a chatbot? Chatbot is a computer program that simulates human conversations through voice commands or text chats or both. Another words chatbot can answer questions, fill in forms and help customers make transactions. Chatbots were introduced in 2011 as artificial and business intelligence and messaging platforms, combined into new form of responsive technology….

Read more »
0

Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

Read more »
0