Katarzyna Dola

More Author Posts

E-commerce in the UK

The UK is made up of 65.6 million people, and that number is only going to increase in the coming years. It is ranked the 3rd largest e-commerce market in the world and in regards to money spent per shopper Britain’s citizens take first place, so it’s no surprise Brits like to buy their products…

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BPO- India vs. Philippines

India has been the leading country in the business process outsourcing industry until the Philippines started advancing slowly entering the BPO industry one step at a time. The Philippines has numerous advantages over India allowing them to rapidly take over the BPO industry within a few short years.   Philippines India Language: ·     Filipinos are…

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Social Media and Customer Service

In today’s technology-driven world, social media platforms are quickly becoming one of the main channels of communication between customers and businesses. Facebook, Twitter, Snapchat, LinkedIn, Youtube, Pinterest, Instagram, and the list goes on and on. So it’s not surprising that businesses have started using social media as a way to advertise, network, and serve their…

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Are UK customers or US customers happier?

Customer Service: Are UK customers or US customers happier??? I bet we have all heard the so called “major differences” between UK and US, but are they really that different from each other? Regarding customer service, apparently they are… and although they might not be huge differences, they are things that might keep a customer…

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Choosing a CRM Program Which will be Suitable for Your Company

Choosing a CRM If you are a business owner or a sales manager, you have probably heard of Customer Relationship Management and the many different opportunities this application can bring to your company. According to Gartner, CRM [is defined] as a business strategy with outcomes that optimize profitability, revenue and customer satisfaction, organized around customer…

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Why We Should be Open to the Idea of Implementing AI?

What is Artificial Intelligence ? In today’s technologically advanced world, there are a few different types of generations living together. We have the baby boomers (age 55-72), Generation X (age 54-37), Generation Y (age 36-23), Generation Z (age 22-8), and Generation Alpha (age 7-0). The Baby boomers are usually those who still like to use…

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Customer service trends

Technological Trends in Contact Centers on the Rise

In today’s generation, technology plays a tremendous role. Children as young as 7 or 8 years old have smartphones or tablets, and they know exactly how to use them better than some adults. This continuously changing trend has taken an 180 degree turn from even just 20 years ago. Because technology is playing a role…

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