Category: Customer Service

Customer Experience – a new concept in customer service

Nowadays, the concept of customer experience is present everywhere. In fact, some experts say that focusing on customer experience has become the most important factor which allows a company to succeed, creating a significant competitive advantage. But what exactly is the customer experience? How is it different from customer service? And why is the customer…

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Why designing a great Customer Experience is so important?

What is Customer Experience? The concept of Customer Experience (CX) is becoming more and more popular. But what does it actually mean? There are many definitions of Customer Experience. One of them says that Customer Experience is a total of all emotions and experiences that are associated with a certain brand or company. The company…

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How to use mobile messenger applications in customer service?

In today’s world, the usage of smartphones and other mobile devices is constantly growing. Reality requires from us to be in constant contact, which is why in the last few years applications for communication, such as Facebook Messenger or WhatsApp have become very popular. Thanks to the development of mobile applications, companies began to communicate…

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How to build a customer knowledge base?

What is a knowledge base and why do you need it? A knowledge base is a self-serve online library that includes information about a product, service, or topic, basically everything you have to know about a company and their offer. It seems like a simple concept, but to do it property you have to first understand…

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E-commerce in the UK

The UK is made up of 65.6 million people, and that number is only going to increase in the coming years. It is ranked the 3rd largest e-commerce market in the world and in regards to money spent per shopper Britain’s citizens take first place, so it’s no surprise Brits like to buy their products…

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BPO- India vs. Philippines

India has been the leading country in the business process outsourcing industry until the Philippines started advancing slowly entering the BPO industry one step at a time. The Philippines has numerous advantages over India allowing them to rapidly take over the BPO industry within a few short years.   Philippines India Language: ·     Filipinos are…

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Top benefits from customer service automation

The automation of everyday life is no longer an unusual occurrence: grocery shopping, reserving a table at a restaurants, doing business or managing our very social life. We smoothly automate many tasks, so there is no reason why customer service industry should evade automation. As customers become more tech-savvy, more demanding and first of all…

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