Category: Customer Service

Social Media and Customer Service

In today’s technology-driven world, social media platforms are quickly becoming one of the main channels of communication between customers and businesses. Facebook, Twitter, Snapchat, LinkedIn, Youtube, Pinterest, Instagram, and the list goes on and on. So it’s not surprising that businesses have started using social media as a way to advertise, network, and serve their…

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Are UK customers or US customers happier?

Customer Service: Are UK customers or US customers happier??? I bet we have all heard the so called “major differences” between UK and US, but are they really that different from each other? Regarding customer service, apparently they are… and although they might not be huge differences, they are things that might keep a customer…

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6 Guidelines for Great Customer Service

Great customer service creates loyal customers for life, customers who are willing to refer your company to friends and family. Providing an excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need to consider the overall experience that  your customers have when…

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Why customers leave your company and how to keep them?

Have you ever stopped to think why your customers leave? Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – a company, according to new…

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What customers want?

Why does a customer buy from one company rather than another? It’s not enough these days to “connect the dots” between customer’s needs and your company’s offer. You must also connect with customers and understand how buying from you will satisfy their  needs. If you don’t do it – you will lose customers, sales and…

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Customer Service – a key differentiator

Good customer service is something all businesses strive for, but what actually is a good customer service? How can you achieve that and how can you improve existing customer service in your company? There are few things you can do: Value your customers Giving your customers a gesture that you truly value them is likely…

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Customer Self-Service

As customer expectations change, companies feel external pressure to deliver fast, easy, personalized and intuitive self-service. For many companies, the idea of self-service technology seems like a win-win proposition. Kiosks, websites, mobile apps, and other self-service technologies now let service businesses streamline transaction processes, reduce overhead, and potentially increase revenue — all while giving the…

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Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

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