Category: Technology

How to use Virtual Reality in customer service?

Huge progress in science and technology was made in the last decade. What was the topic of science fiction books and movies not so long ago, has become real and available today. Virtual reality is a perfect example of realizing these visionary ideas. What is Virtual Reality? Virtual Reality (VR) is one of the innovative…

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Will companies be able to grow without automation?

In the era of business processes automation, many companies lose their competitiveness because of ineffective customer service systems. Access to mobile technologies and Internet has now created a new type of customers that are more aware of their decisions. They leave behind thousands of traces in browsers, applications and transaction systems. This is a marketing…

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The advantages of SaaS solutions

What is SaaS? Software-as-a-service (SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. SaaS applications are sometimes called Web-based software, on-demand software, or hosted software. Whatever the name is , SaaS…

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How Chatbots can reduce cost of customer service by 30%?

Today all companies are looking for savings, especially in customer service and sales area. One of the methods to achieve these savings is to automate these areas. Most popular tools of automation are chatbots, which  are capable of reducing labor costs as well. Automating a part of customer service and sales would result in considerable…

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Chatbot technology and ethical issues

Chatbots are computer applications programmed to mimic human behavior using machine learning and natural language processing. In other words they simulates human conversations through voice commands or text chats or both. Chatbot can answer questions, fill in forms and help customers make transactions. These computer apps have already become a part of our lives. Chatbot builders…

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Choosing a CRM Program Which will be Suitable for Your Company

Choosing a CRM If you are a business owner or a sales manager, you have probably heard of Customer Relationship Management and the many different opportunities this application can bring to your company. According to Gartner, CRM [is defined] as a business strategy with outcomes that optimize profitability, revenue and customer satisfaction, organized around customer…

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Why We Should be Open to the Idea of Implementing AI?

What is Artificial Intelligence ? In today’s technologically advanced world, there are a few different types of generations living together. We have the baby boomers (age 55-72), Generation X (age 54-37), Generation Y (age 36-23), Generation Z (age 22-8), and Generation Alpha (age 7-0). The Baby boomers are usually those who still like to use…

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Top 5 advantages of Live Chat

Imagine you have bought something. Then you come home and see that this thing you just bought doesn’t come with instructions. So you go to customer services but you immediately regret it because the line’s like a mile long. The person in front of you says, “I’ve been waiting half an hour.” No one has…

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