Category: Technology

Customer service trends

Technological Trends in Contact Centers on the Rise

In today’s generation, technology plays a tremendous role. Children as young as 7 or 8 years old have smartphones or tablets, and they know exactly how to use them better than some adults. This continuously changing trend has taken an 180 degree turn from even just 20 years ago. Because technology is playing a role…

Read more »
0

Can chatbot be used to improve customer service?

What is a chatbot? Chatbot is a computer program that simulates human conversations through voice commands or text chats or both. Another words chatbot can answer questions, fill in forms and help customers make transactions. Chatbots were introduced in 2011 as artificial and business intelligence and messaging platforms, combined into new form of responsive technology….

Read more »
0