Tag: AI

Can chatbot be used to improve customer service?

What is a chatbot? Chatbot is a computer program that simulates human conversations through voice commands or text chats or both. Another words chatbot can answer questions, fill in forms and help customers make transactions. Chatbots were introduced in 2011 as artificial and business intelligence and messaging platforms, combined into new form of responsive technology….

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Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

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