Tag: Automation

Will companies be able to grow without automation?

In the era of business processes automation, many companies lose their competitiveness because of ineffective customer service systems. Access to mobile technologies and Internet has now created a new type of customers that are more aware of their decisions. They leave behind thousands of traces in browsers, applications and transaction systems. This is a marketing…

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Customer service trends

Technological Trends in Contact Centers on the Rise

In today’s generation, technology plays a tremendous role. Children as young as 7 or 8 years old have smartphones or tablets, and they know exactly how to use them better than some adults. This continuously changing trend has taken an 180 degree turn from even just 20 years ago. Because technology is playing a role…

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