Tag: CSA

Top benefits from customer service automation

The automation of everyday life is no longer an unusual occurrence: grocery shopping, reserving a table at a restaurants, doing business or managing our very social life. We smoothly automate many tasks, so there is no reason why customer service industry should evade automation. As customers become more tech-savvy, more demanding and first of all…

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Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

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