Tag: customer service automation

How to use Virtual Reality in customer service?

Huge progress in science and technology was made in the last decade. What was the topic of science fiction books and movies not so long ago, has become real and available today. Virtual reality is a perfect example of realizing these visionary ideas. What is Virtual Reality? Virtual Reality (VR) is one of the innovative…

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Will companies be able to grow without automation?

In the era of business processes automation, many companies lose their competitiveness because of ineffective customer service systems. Access to mobile technologies and Internet has now created a new type of customers that are more aware of their decisions. They leave behind thousands of traces in browsers, applications and transaction systems. This is a marketing…

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Top benefits from customer service automation

The automation of everyday life is no longer an unusual occurrence: grocery shopping, reserving a table at a restaurants, doing business or managing our very social life. We smoothly automate many tasks, so there is no reason why customer service industry should evade automation. As customers become more tech-savvy, more demanding and first of all…

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Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

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