Tag: customer service

How to use Virtual Reality in customer service?

Huge progress in science and technology was made in the last decade. What was the topic of science fiction books and movies not so long ago, has become real and available today. Virtual reality is a perfect example of realizing these visionary ideas. What is Virtual Reality? Virtual Reality (VR) is one of the innovative…

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Why designing a great Customer Experience is so important?

What is Customer Experience? The concept of Customer Experience (CX) is becoming more and more popular. But what does it actually mean? There are many definitions of Customer Experience. One of them says that Customer Experience is a total of all emotions and experiences that are associated with a certain brand or company. The company…

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How to use mobile messenger applications in customer service?

In today’s world, the usage of smartphones and other mobile devices is constantly growing. Reality requires from us to be in constant contact, which is why in the last few years applications for communication, such as Facebook Messenger or WhatsApp have become very popular. Thanks to the development of mobile applications, companies began to communicate…

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Social Media and Customer Service

In today’s technology-driven world, social media platforms are quickly becoming one of the main channels of communication between customers and businesses. Facebook, Twitter, Snapchat, LinkedIn, Youtube, Pinterest, Instagram, and the list goes on and on. So it’s not surprising that businesses have started using social media as a way to advertise, network, and serve their…

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6 Guidelines for Great Customer Service

Great customer service creates loyal customers for life, customers who are willing to refer your company to friends and family. Providing an excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. You need to consider the overall experience that  your customers have when…

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Customer Service – a key differentiator

Good customer service is something all businesses strive for, but what actually is a good customer service? How can you achieve that and how can you improve existing customer service in your company? There are few things you can do: Value your customers Giving your customers a gesture that you truly value them is likely…

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