Tag: multichannel

How to create a perfect Omnichannel Customer Experience?

Technology is advancing at an astonishing rate and its impact is felt everywhere. Mobile technology has become so deeply rooted in our daily lives, that it affects the way we communicate, work, learn and, of course, how we shop. The question is, how does is affect your business? What is Omnichannel Retailing? Modern customers spend…

Read more »
0

Multichannel and Omnichannel – What is the difference?

The Omnichannel and Multichannel marketing are two unique strategies and both aim to reach existing  and potential customers by using multiple channels. In this article we will explain the differences between these two marketing strategies and explain the uniqueness of both. What is Multichannel? Multichannel marketing refers to the practice of interacting with customers using a…

Read more »
0

3 Best examples of omnichannel experience

What is an omnichanel and what are the advantages of implementing omnichannel in your company you can read everywhere.  But who is really doing it right? Can we find companies which we can follow? The best way to learn is to watch the best examples. In this article we will show you the best of…

Read more »
0

The future of omnichannel customer experience

To be everywhere. That’s a dream … and it’s a promise of omnichannel. Companies are always changing, always adapting to the new times and possibilities, and with the arrival of new technologies, especially portable ones, a new omnichannel customer experience became possible. Implementing omnichannel solutions help companies to manage all the channels that they must…

Read more »
0

Multichannel call center

Customers now want great experiences by voice, email, web chat, and social media. Whether placing an order, seeking help with a product or service, or sharing their experience with others, customers connect with call center through multiple channels. Gone are the days when a call center relied solely on phones to take orders and provide customer…

Read more »
0

Serve customers better – The Omnichannel approach

As customers change their behaviors, companies will need to react. Instead of thinking of a desktop experience, a mobile experience, a tablet experience and a Apple Watch experience, we’ll need to pursue one, holistic approach – an omnichannel experience. What is Omnichannel? Omnichannel is defined as a multichannel sales approach that provides a customer with an integrated shopping…

Read more »
0

Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

Read more »
0