Tag: omnichannel customer experience

How to create a perfect Omnichannel Customer Experience?

Technology is advancing at an astonishing rate and its impact is felt everywhere. Mobile technology has become so deeply rooted in our daily lives, that it affects the way we communicate, work, learn and, of course, how we shop. The question is, how does is affect your business? What is Omnichannel Retailing? Modern customers spend…

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Why designing a great Customer Experience is so important?

What is Customer Experience? The concept of Customer Experience (CX) is becoming more and more popular. But what does it actually mean? There are many definitions of Customer Experience. One of them says that Customer Experience is a total of all emotions and experiences that are associated with a certain brand or company. The company…

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Multichannel and Omnichannel – What is the difference?

The Omnichannel and Multichannel marketing are two unique strategies and both aim to reach existing  and potential customers by using multiple channels. In this article we will explain the differences between these two marketing strategies and explain the uniqueness of both. What is Multichannel? Multichannel marketing refers to the practice of interacting with customers using a…

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3 Best examples of omnichannel experience

What is an omnichanel and what are the advantages of implementing omnichannel in your company you can read everywhere.  But who is really doing it right? Can we find companies which we can follow? The best way to learn is to watch the best examples. In this article we will show you the best of…

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