Tag: self service

How to build a customer knowledge base?

What is a knowledge base and why do you need it? A knowledge base is a self-serve online library that includes information about a product, service, or topic, basically everything you have to know about a company and their offer. It seems like a simple concept, but to do it property you have to first understand…

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Customer Self-Service

As customer expectations change, companies feel external pressure to deliver fast, easy, personalized and intuitive self-service. For many companies, the idea of self-service technology seems like a win-win proposition. Kiosks, websites, mobile apps, and other self-service technologies now let service businesses streamline transaction processes, reduce overhead, and potentially increase revenue — all while giving the…

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Customer service automation – Best practices

Today, everything is automated. Starting from social life, making payments, booking tickets to the cinema or making reservations in the restaurants. Customer service can’t be any different. Sometimes automated customer service has bad reputation, but if you make it smart you will make your employees and customers very happy! There are two main reasons why…

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